Unleashing the Power of 3D Internet
We offer assistance for Blend4Web commercial license owners with any technical issues which may arise. We offer two levels of technical support: standard and premium.
Subscription for standard technical support is acquired automatically when a customer purchases a Blend4Web PRO license. It lasts for 1 year and can be renewed at half price. This level of technical support is very affordable yet still provides many benefits and significantly speeds up your development process.
Access to updates ensures that all your Blend4Web-based products will maintain and improve their performance and quality as well as receive bug fixes. This is especially important in regards to rapidly evolving Internet technologies.
Technical support guarantees that you receive assistance in the event of any urgency (for example, a broken browser feature or an unforeseen new project with a strict deadline).
Premium technical support raises the level of cooperation between our teams to a completely new level. We give your project a priority and directly assist you in developing, debugging, optimizing and deploying your 3D Web apps.
When necessary, we provide you with situation-specific code examples and/or blend file setups which you can learn from and re-use in your own work.
We cooperate with you as closely as possible and provide direct consultations with experienced Blend4Web developers via phone, VoIP and chat.
In our experience, this level of technical support is crucial for teams which have a task to achieve the highest visual quality standards, work on big projects and strive to meet harsh deadlines.
Compare and select the level of technical support below which best suits your needs.
| Components and terms of use | Standard technical support | Premium technical support |
|---|---|---|
| E-mail support | Standard technical support |
Premium Technical Support |
| Access to PRO SDK updates | Standard technical support |
Premium Technical Support |
| Assistance in debugging, optimizing and deploying web apps | Standard technical support |
Premium Technical Support |
| Providing situation-specific code examples and/or blend file setups | Standard technical support |
Premium Technical Support |
| Emergency bug fixes | Standard technical support |
Premium Technical Support |
| Consulting with Blend4Web developers directly | Standard technical support |
Premium Technical Support |
| Telephone/VoIP calls | Standard technical support |
Premium Technical Support |
| Personal manager | Standard technical support |
Premium Technical Support |
| Maximum response time (during business days) | Standard technical support 72 hr |
Premium Technical Support 24 hr |
| Number of support requests | Standard technical support 3 per month |
Premium Technical Support Unlimited |
| Cost per single developer | Standard technical support
Free *
|
Premium Technical Support
$890 per month
|
| Renewal cost per single developer | Standard technical support
$490 per year
|
Premium Technical Support
$890 per month
|
* valid for 1 year from the date of license purchase
Purchase or renew your technical support subscription using this order form. If you need more information, please contact us.