Texture loading error on Samsung phone "Internet" browser

Texture loading error on Samsung phone "Internet" browser
(right top)


It seems like it dosen't work well with Internet browser App.

Can you help me to check this?

http://reaviu.com/wgl/sl/REAViU_diadora_shoes/


sketchfab webgl on this App is working pretty well..



if is not possible to fix, then is there any way to open chrome when it detect other web browser?

for example,

if user use pc, don't do anything.

if user use mobile phone, check the web browser, if is not safari or chrome

then open the same link on chrome.


is it possible?

Please help me

this is big issue..

Hello.

We couldn't reproduce the issue with our Note 4,8.
Could you tell me, please, what mobile device do you use.

We've checked on Samsung Galaxy S4, S6, A5(Korea version)

is everything ok on your side??


Can you help me to check with this as well?

http://reaviu.com/wgl/Sample/Sample-seangmok/

or is there any way to force to open chrome and show it??

Hi, I can reproduce this bug on my Samsung S6 Edge phone. It is somehow related to the texture. We'll look deeper at this.

Ok Thank you :)

hope to see this issue fixed soon

please let me know if you need anything from my side.

Could you please send us the Blender file for the shoes model at the support e-mail?